After all 6 batches go live, the Manakonline Platform contract enters a 5-year Operations and Maintenance phase — ensuring long-term reliability of India's standards certification infrastructure.
Downtime beyond the 99.9% uptime threshold attracts SLA penalty deductions from monthly payments. Given that BIS handles critical certification operations, downtime directly impacts manufacturers and importers who need access to BIS portals to apply for, renew, or manage their certifications.
As new QCOs are issued, standards are revised, and user feedback is incorporated, BIS will raise Change Requests to modify the platform. The structured CR process: BIS submits requirements → SI estimates effort and timeline → BIS approves → SI implements within agreed timeline.
BIS can commission third-party security and performance audits during O&M. Per the tender: BIS provides reasonable prior notice for audits, auditors operate under strict confidentiality, and access to source code or production data is on need-to-know basis under supervised conditions.
O&M costs are specified batch-by-batch. Each batch generates O&M cost from its individual go-live date. This incentivizes the SI to deliver batches on schedule since earlier delivery means earlier O&M revenue, while delays reduce revenue on that component.