One of the most transformative aspects of the new Manakonline Platform (MOP) is the integration of Artificial Intelligence, Machine Learning, and Natural Language Processing (AI/ML/NLP) capabilities into BIS's core processes. For manufacturers and importers who have experienced delays in BIS application processing, this could be a game changer.
The new platform will use AI to automatically read and extract information from submitted documents — PDFs, forms, test reports. This means the system can verify that a submitted test report references the correct standard, confirm the product category matches the application, and check that all required data fields are present — all automatically, before a BIS officer manually reviews the application.
Before submission, AI will validate the application by checking completeness, identifying missing fields, and flagging discrepancies. This is essentially a "smart pre-submission check" that tells applicants exactly what is missing before BIS scrutiny begins. This addresses one of the most common frustrations in the current system: receiving a deficiency query weeks after submission for a missing document that could have been identified at submission time.
Consumer complaints about substandard products will be automatically classified by category (safety, quality, marking, service, delay) and routed to the appropriate department. This improves response time and ensures complaints reach the right team immediately.
The platform will use historical data to predict which applications, licencees, or products represent higher compliance risk. This enables BIS to prioritize market surveillance resources more effectively — focusing on products and manufacturers with elevated risk profiles.
A chatbot supporting all 22 scheduled languages of India will guide users through BIS processes — answering questions, guiding form completion, and providing status updates. This is particularly important for small manufacturers in non-English speaking regions.
A search engine that understands the meaning of queries will help users find relevant standards, guidelines, and application procedures even when they don't use exact keywords.
The mandatory requirement that the AI chatbot and all citizen-facing interfaces support ALL scheduled languages of India is particularly significant. It means BIS services will become accessible to manufacturers in Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, and all other scheduled languages — removing language barriers that have historically disadvantaged non-English-speaking applicants.